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NHS e-Referral (B&H Referral Management Service) Tracking

Important Note:

Regarding ALL referral services: If you change your address or contact information during the period of time that you are waiting for a referral, be sure to contact OPTUM and/or the hospital directly if you have any contact from them.  Also ensure that we have your new address on our system - you can change your contact details on the website HERE


Brighton & Hove Referral Management Service (OPTUM)

This service is also referred to as 'ERS' or previously 'Choose & Book' or 'RMS'

If your doctor has referred you to a specialist for further care you should be contacted by the Referral Management Service within 14 days. Please allow a few days for the referral to be sent to OPTUM by our Secretaries.

If after 14 days you have not been contacted please call 0800 031 6639 or the local number 020 3824 2001  (Opening Hours 8am to 6pm Monday to Friday excluding Bank Holidays).

You may hear further from the Referral Management Service or your doctor if a different course of treatment is later considered.

If the Referral Management System has booked an appointment on the patient’s behalf, Information regarding how to change the appointment, if it is unsuitable, will accompany the letter.

Referrals through OPTUM

  • Assessment and Treatment Service (Secondary Care Mental Health)
  • Cardiology
  • ENT ( Ears Nose and Throat)
  • Endocrinology
  • Colorectal
  • Diabetes
  • Gastroenterology
  • Gynaecology
  • Haematology
  • Neurology
  • Maxilofacial
  • Paediatrics (Children)

If you have been referred to a specialist and would like more information, in the first instance please contact the service provider directly using the numbers below:

 

Brighton & Sussex University Hospitals NHS Trust (BSUH) Booking Hub

To chase up an appointment at the hospital

Telephone: 0300 303 8360

Brighton General Hospital – Dermatology Department

To chase up a Dermatology appointment at the hospital

Telephone: 01273 665140

HERE – Community based services in Brighton & Hove

  • Memory Assessment Service (MAS)
  • Community eye service
  • CPAMS (Community Anticoagulation)
  • 'Diabetes for You'
  • Extended hours

Visit the Here we are website which lists all their services and has contact numbers / email addresses

Musculoskeletal (MSK) Services

  • Back clinic (spine and neck)
  • Knee clinic
  • Ankle and Foot Clinic
  • Hand and Wrist clinic (Self Referral HERE)
  • Shoulder and Elbow Clinic
  • Pain Clinic
  • Rheumatology

Telephone: 0300 303 8063

For more information and contact details visit the Sussex MSK Partnership Central website

Wellbeing Service (Primary Care Mental Health)

Telephone: 0300 002 0060

For more information visit the Brighton and Hove Wellbeing website


Imaging - Ultrasound, X-Ray etc

If your Doctor has requested any sort of imaging for you, there are 3 places you could ring to  chase the appointment up.  Keep in mind that 'routine' appointments IE 'non-urgent' can sometimes take up to 6 weeks to be processed by the hospital.

Royal Sussex County Imaging

01273 664575 or Email imagingbookingoffice@bsuh.nhs.uk

Hove Polyclinic

0300 304 0110

Princess Royal Hospital, Haywards Heath

01444 441881 ext 8329


Self Referral

You can Self-Refer to some services without the need to visit or contact us at all.  Click HERE for our information and links to these services.


My enquiry is related to a service not listed here

If your enquiry is related to a service not listed here please email our Referral team referrals.unimed@nhs.net

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